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We’re sorry we’ve closed Asda Travel

I have an existing booking with you

As a customer with an existing booking with Asda Travel we want to let you know first that we’re making some changes and won’t be taking any new bookings.

We want to assure you that your existing booking remains exactly the same and our dedicated travel team are here to support.

Your email confirmation we sent when you booked will have all the details of your booking including flight or hotel vouchers to print ahead of your travel dates.

You’ll no longer be able to access your booking online so please contact our Customer Service Team for support with anything you need!

If you have any questions about your existing booking please get in touch by email customerservices@asda-travel.co.uk or call us on 01737 336 450 and we’ll be happy to help. We’re available everyday between 8:30am and 8pm except Bank Holidays.

We hope you enjoy your trip!

I’ve travelled & need to speak to you

Please get in touch by email customerservices@asda-travel.co.uk or call us on 01737 336 450 and we’ll be happy to help.

Our opening times are 8:30am to 8pm every day except bank holidays.

Contact Us

Please get in touch by email customerservices@asda-travel.co.uk or call us on 01737 336 450 and we’ll be happy to help.

Our opening times are 8:30am to 8pm every day except bank holidays.

Frequently asked questions

  • Why can’t I log in and check my booking?

    Sorry, this is a service we no longer offer. To check any details of your booking or to make a payment please call our customer service team on 01737 336450.

  • How do I make a payment?

    Please call our customer service team on 01737 336450 with your booking reference to make a payment.

  • I have lost my confirmation email, how do I get another copy?

    To request another copy please email customerservices@asda-travel.co.uk or call on 01737 336450 with your booking reference.

  • Can I change the details or travel dates of my booking?

    This will depend on what changes you wish to make and what the rules are for the specific flight you have booked.

    Please call us on 01737 336450 or email customerservices@asda-travel.co.uk and we’ll check your booking details and let you know your options and any additional charges.

  • How do I cancel my booking?

    Please email customerservices@asda-travel.co.uk with your booking reference and your request. We’ll review your booking and get in touch with you before a cancellation is completed.

    Hotels - Some hoteliers will impose a charge to cancel your booking in accordance to their booking policies and this will also depend on the type of room and tariff you have booked. Some rooms are classed as non-refundable from the time they are booked. If you are eligible for a part refund, there will be an administration fee to process before a refund is given. this on top of any hotelier charges.

    Flights - Most airline tickets are non-refundable. For this reason we recommend that you take out adequate travel insurance before booking. However cancellation charges can vary depending on your airline and in some cases, a part refund can be obtained, which is calculated by deducting the airline's cancellation fee and Asda Travel's administration fee. Full fees will be explained to you at the time of cancellation.

  • What happens if my booking is changed or cancelled by the supplier?

    In the unlikely event the airline has to cancel your booking you will be notified as soon as possible and we will endeavour to find a suitable alternative on your behalf, if this is not possible a refund will be made. Minor changes will be advised to you as soon as possible by email.

  • Which airline am I flying with?

    The confirmation email sent at the time of your booking contains the airline information relating to your flight.

  • Can I use the return portion of my flight ticket, without using the outward?

    You are required to use all flight coupons in order of sequence. If you do not travel on the outbound flight then the airline may cancel the ticket and any subsequent flights booked.

  • What time should I check in for my flight?

    Please note that it is always best to check with the airline for accurate check in times. We recommend that you check in at least 2 hours prior to departure for a short hall flight and at least 3 hours for a long haul flight.

  • What are electronic tickets (or E-ticket)?

    Electronic tickets are stored within the airlines reservation system rather than printed on a paper copy. The service is similar to the traditional paper ticket process, but eliminates the time and hassle associated with purchasing or exchanging a paper ticket. Your e-ticket will be shown on your confirmation email.

  • Online check-in?

    Online check-in is quick and free to do. Most scheduled airlines will allow you to check-in online 24hrs before departure. The unique airline reference is shown above the ticket number on your email. You will need to print out your boarding pass and register your baggage with the airline. Once you arrive at the airport you can drop off your luggage at the airline’s baggage counter and go straight to the departure gate.

    Please check your E-ticket or your airline website for online check-in details.

    For flights that do not have an online check in facility, when you arrive at the airline check-in desk you will be required to present the following items in order to receive your boarding pass:

    • - Appropriate identification and travel documents i.e. passport, visa if required, etc.
    • - A printout of your confirmation page or confirmation e-mail to present to the check in representative.
    • - The credit/debit card you paid with (This only applies if you are flying with SASK or Air France).

    Please note: It is the passengers' responsibility to check and obtain the relevant passport, visa and health inoculations for the country they are travelling to.

  • I need an invoice or receipt for my booking

    You can use your confirmation email as a receipt or invoice for your booking. If you require a new copy please email customerservices@asda-travel.co.uk. For business trips, the booking must be made using a business credit card in the traveller’s name, using the business address. We can only accept payment for bookings in the passenger's name and the address the payment card is registered at.

  • How do I check it is safe to travel to my holiday destination?

    For the latest and ongoing travel advice from the UK government check the FCO (Foreign and Commonweath Office) Travel Advice Page - https://www.gov.uk/foreign-travel-advice This covers worldwide destinations.

    If an emergency situation develops we will contact all travellers whether you are already there or about to travel.

  • What are my passport & Visa Requirements?

    For all international flights, you should ensure your passport has at least 6 months validity left after your length of stay as this is a requirement for many countries. You will be expected to provide your passport details at check in using either online or at the airport check in desk. For more information concerning passport requirements please visit https://www.gov.uk/browse/abroad/passports . It is your responsibility to find out if you and your party will need to obtain the necessary visas for travel, please be aware some applications can take some time to process so make sure you apply in plenty of time as passengers without the correct documentation may be refused entry. You can check the rules for your destination country here https://www.gov.uk/foreign-travel-advice.

  • What is my baggage allowance?

    The baggage allowance to which you are entitled will vary from airline to airline and between scheduled carriers like KLM, Air France, BA and low cost carriers like Easyjet and Ryanair.

    Scheduled carriers will usually give a free allowance for checked luggage as well as permitting a small amount of hand luggage to be taken into the aircraft cabin.

    Low cost carriers will almost always charge for checked luggage. This should have been offered to you as an option during the booking process and will be shown on your flight confirmation. Hand luggage to be taken into the aircraft cabin is strictly limited and must conform to both the weight and the size allowance that the airline specifies.

    Sports equipment - Most airlines do not need notification of any sports equipment you might be taking up to your allocated allowance. Extra baggage weighing over this amount may incur an extra charge at check in.

    Amounts may vary according to destination and airline so please refer to your airlines website for more information.

  • Pregnant Flyers?

    If you are travelling while pregnant you should seek the advice of your GP before booking. Most airlines follow the below guidelines.

    Up to 28 weeks: Normally ok to travel for single pregnancies

    Between 28 - 36 weeks: Airlines may require a Pregnancy Information Form from your doctor

    After 36 weeks: Not permitted to travel

  • Why do some hotels require a credit card imprint on check-in?

    This is a standard requirement in most hotels worldwide and is only taken as a precaution, so as to guarantee payment of any incidental charges (such as telephone calls, room service etc.). On check-out, the hotel will usually give the option of paying by cash instead.

  • How can I make a complaint?

    We’re sorry you’ve had an experience to complain about.

    If you’re overseas and you’re unhappy please contact us through the emergency resort number on your documentation or on 01737 336 450 so we can try and resolve your problems whilst you are in resort.

    If you had a problem during your holiday please email customerservices@asda-travel.co.uk with your booking reference, full details of your complaint and any supporting evidence you may have. We will review your complaint and investigate this appropriately. Please note that if your complaint involves hotels or airlines it may take upto 28 days.

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